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Transfer Services

What We Need From You

When calling in to change service, our Customer Service Representatives will be asking the following questions in regards to both options.

What name(s) should the account be under? 

Our Customer Service Representatives will verify callers by using the name(s) associated with the account.

When will the property will be occupied or unoccupied? 

This question will help them determine what date billing responsibility will change.

What mailing address would you like the monthly billing statements to be sent to? 

In most cases, this is the same as the service address.

What is the best phone number to place on the account? 

We must have a current phone number on your account at all times. The District relies on this contact method to notify you in case of a planned outage in your neighborhood. Our Customer Service Representatives may also use this information as security verification on your account before releasing any information.

Do you have any questions about your account with us? 

You will be provided with a packet of helpful resources. This packet and your experience with our Customer Service Representative should cover any questions you may have. However, please feel free to contact our office at any time with any future questions that you may have.

Contact Customer Service